Welcome to InsureRight, experienced advisors since 1985.

Mobile: 021 306 604
Office: 0800 364 744

Important Info

Important Info to Know

Licensing Information

InsureRight 2019 Limited (FSP733491) trading as InsureRight holds a licence issued by the Financial Markets Authority to provide financial advice. The following people also trade as InsureRight and are authorised under that license to provide financial advice.

Toby Lee – FSP222785

Mike Byrne – FSP689511

Steven Senn – FSP650729

Harjinder Brar – FSP1002556

If you wish to view InsureRight’s registration and license, please go to the Financial Service Providers Register https://fsp-register.companiesoffice.govt.nz and search our company Financial Service Provider (FSP) number FSP733491.  As a licensed Financial Advice Provider, InsureRight has standard conditions to our license.  There are no conditions specific to InsureRight nor limitations or restrictions on the advice that may be given.

Nature and Scope of our Financial Advice Service

InsureRight provides advice about life & health insurance and investments (including KiwiSaver).  Our financial advisers provide financial advice in relation to these financial advice products.

We only provide financial advice about product from certain providers:

  • For life insurance, we work with 5 companies:

AIA,  Asteron Life, Cigna, Fidelity Life and Partners Life.

  • For health insurance, we work with 5 providers:

AIA, Accuro, Nib, Partners Life.

  • For Investments and KiwiSaver, we work with 2 providers:

Generate and NZ Funds.

Fees or Expenses

InsureRight does not charge fees, expenses or any other amount for the financial advice provided to clients.

Conflicts of Interest and Incentives

InsureRight 2019 Ltd and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers, investment providers and KiwiSaver providers). If you decide to take out insurance, investments, or to take our KiwiSaver advice, the provider will pay a commission to InsureRight and to your financial adviser. The amount of commission is based on the amount of the insurance premium, amount invested or the KiwiSaver balance.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise your interests above their own, we operate a comprehensive and robust framework of policies and procedures and follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances.  Our financial advisers undergo an annual compliance review and receive training about InsureRight’s policies and procedures including managing conflicts of interest. We maintain and monitor registers of conflicts of interests, and the gifts and incentives we receive.

Complaints and Dispute Resolution

If you are not satisfied with the service you have received from InsureRight please contact us.  We have an internal complaints process and undertake to investigate your concerns promptly and fairly.

Please contact your adviser directly in the first instance and you may contact us to make a complaint by telephone or in writing and preferably by email at support@insureright.co.nz.

We will attempt to address your complaint with your adviser in the first instance and, if necessary, will escalate the complaint to InsureRight’s Chief Executive Officer for a final determination.  We will let you know when we have received your complaint and will generally respond to your complaint within 10 business days.

If you feel your complaint has not been resolved to your satisfaction, then you should contact the adviser’s independent dispute resolution provider, which will be the Financial Disputes Resolution Service (https://fdrs.org.nz).

This service will cost you nothing and you can contact them at

Financial Disputes Resolution Service

142 Lambton Quay

Wellington 6011

0508 337 337

enquiries@fdrs.org.nz

You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website at https://www.fma.govt.nz. The FMA can also be contacted at: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140 or by phone 04 472 9830.

 

 

InsureRight’s Duties to you

InsureRight, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
  • exercise care, diligence, and skill in providing you with advice;
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we ought to and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Us

InsureRight 2019 NZ Limited (FSP733491) trading as InsureRight is the Financial Advice Provider.

You can contact us by phone or email at:

0800 364 744 or toby@insureright.co.nz

Physical Address:
13a Beldon Place

Pakuranga

Auckland 2010

Mailing Address:
13a Beldon Place

Pakuranga

Auckland 2010

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